FEVIBA FAQ
Questions, Answered
Everything about the bean, the rituals, and your orders. Can't find your answer? Write to us, this is a house that likes visitors.
What makes FEVIBA coffee different?
We roast a single origin: Vietnamese Robusta from the Central Highlands. It is bolder, darker, and stronger than typical Arabica, naturally fuller-bodied, generally higher in caffeine, with a deep chocolate-and-toasted-hazelnut character that stands up to milk, sugar, and ice.
Is your coffee Cuban?
Our beans are 100% Vietnamese Robusta, that is the only bean we source. What we take from Cuba is its coffee culture: the cafecito ritual, the espumita, the ventanita, and the hospitality that treats every cup as something to be shared. One bean, two traditions.
Isn't Robusta considered lower quality?
Commodity Robusta earned that reputation. Specialty-grade Vietnamese Robusta, carefully sourced and roasted, is a different bean entirely, dense, complex, and prized in the traditions we come from. We invite you to taste the difference.
Is the coffee sold whole bean or ground?
Both. Choose whole bean, or have us grind it to order for the phin (medium-coarse) or the moka pot (fine). Whole bean stays fresh longest; grinding just before brewing gives the boldest cup. Every bag is 12 oz (340 g).
How should I brew it?
Slowly. Our favorite methods are the Vietnamese phin filter and the Cuban-style moka pot, both are covered step by step in our Brewing Guide. It also shines as espresso and cold brew.
How strong is it, really?
Robusta naturally delivers a fuller body and generally contains more caffeine than Arabica. A small cup goes a long way, which is exactly why the traditions we honor serve it in small cups, sweet and shared. Actual caffeine in your cup depends on the dose, brew method, and serving size, start small and adjust.
How should I store my coffee?
Airtight, cool, and dark. Keep beans in the resealed bag or an airtight container away from sunlight, not the fridge. Grind just before brewing for the boldest cup.
Where do you ship?
We ship only within Florida. Feviba is a cottage food operation under Florida Statute § 500.80, which allows us to sell directly to consumers in our home state, so we cannot ship out of state yet. Orders are processed in 1–3 business days, ship via UPS with rates calculated at checkout, and standard shipping is free on orders over $50. We can't deliver to PO Boxes or APO/FPO addresses. Full details in our Shipping Policy.
What is your return policy?
Unopened bags can be returned within 30 days of delivery for a full refund. Opened bags are covered by our Satisfaction Guarantee: if the coffee doesn't taste right, tell us within 30 days and we'll replace it or refund you, no need to send anything back. Damaged, defective, or incorrect orders: contact us within 14 days of delivery with a photo and we'll make it right at no cost. Full details in our Return & Refund Policy.
Do your products contain allergens?
Our products may be processed in areas where other food allergens are also processed.
How do subscriptions work?
Pick a delivery frequency on the product page and save on every renewal. You can pause, skip, or cancel anytime from your account, up to 48 hours before your next renewal; changes made inside that window take effect on the following shipment.